Contact Our Team
Giant Wins customer care is here to help with questions, account-related issues, technical concerns or general feedback. Our advisers can assist with verification, deposits and withdrawals, site navigation and responsible-gambling enquiries. Contact us by live chat, phone or email for a prompt reply; we aim to resolve most queries quickly and will signpost specialist teams for payments or security matters. For affiliate enquiries and account support please use the details below.
| Department | Contact |
|---|---|
| Customer support (GiantWins) | [email protected] (live chat & email, typical reply within 1 hour) |
| General enquiries | [email protected] (general questions, response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, Mon-Fri) |
| Phone | +44 20 7946 0187 (calls & text, urgent enquiries prioritised) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and current contact details to avoid delays. Attach any relevant documents and include your account ID where applicable; this helps us respond faster and resolve your enquiry efficiently.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while more complex cases, such as verification or payment investigations, may take longer depending on their nature and any documents required. If your issue needs extra time we will keep you updated on progress.
Feedback
We want your feedback on Giant Wins. If you have suggestions, bug reports or ideas to improve the site, please use the contact form or live chat - every message is read by the GiantWins team. Feedback is reviewed carefully and helps shape new features, promotions and usability updates, so do share what would make your experience better.