Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Giant Wins. We take your privacy seriously and aim to be clear about what information we hold, why we need it and the choices available to you.

Types of data we collect

We collect a range of information to operate your account and provide our services. This includes personal data you give us directly, technical data generated by your device and transactional data related to deposits, play and payouts.

Personal data

Personal data covers items such as your name, date of birth, contact details, proof of identity and payment information supplied during registration or verification. We also record account settings and any communications you send to our support team.

Technical data

Technical data includes device type, IP address, browser and operating system, language settings and log information. This helps us deliver a secure and usable service and to detect fraud or abuse.

Transactional data

We keep records of deposits, withdrawals, bets, wins and losses, bonus usage and game activity. This information is used for account management, customer service and to comply with legal and regulatory obligations.

How we use your information

We use data to create and maintain your account, process payments, verify identity, provide customer support and manage our relationship with you. We also use aggregated or anonymised data for analysis and service improvement. Where required, we may use information for fraud prevention, regulatory compliance and responsible gambling checks.

Data protection practices

We protect personal information using appropriate technical and organisational measures, including secure storage and access controls. Access to data is limited to authorised personnel and approved third-party providers who perform services on our behalf. We retain personal data only for as long as necessary to fulfil the purposes described or to meet legal obligations.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies for session management, analytics and personalising your experience. You can manage cookie preferences through your browser or the cookie settings on the site. Disabling certain cookies may affect how the service works.

User rights

You have rights in relation to your personal data, including the right to access, correct and request deletion of your information where applicable. You may also request restrictions on processing or object to certain uses of your data. Please note some information may be retained where required by law or to protect against fraud.

Access, correction and deletion

To request access, correction or deletion of your data, contact our support team through the account area. We will respond to legitimate requests promptly and may ask for proof of identity before making changes. If we cannot comply with a request, we will explain the reasons.

Information sharing and third parties

We share information with payment processors, identity verification services, responsible gambling providers and other trusted third parties as needed to operate the service. We may also disclose data to comply with legal requests or to protect the rights, property or safety of GiantWins, our users or others.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and where appropriate we will notify you via your account. Please check this page regularly to stay informed about how we handle your information.