Responsible Gambling Policy

At Giant Wins we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we provide a range of practical tools and clear information so customers can manage their activity. If you ever feel your play is becoming a problem, we encourage you to use the controls on your account and to contact our team for help.

Player protection principles

We aim to create a safe environment where players can enjoy entertainment without harm. That means promoting sensible play, preventing access by under-18s, and supporting customers who need limits or time away. We will act on signs of risky behaviour and may require checks where appropriate to protect players.

Activity-control tools

We provide an easy-to-use suite of controls inside your account. These include deposit limits, loss limits, stake limits, session timers and account breaks. You can tailor limits to daily, weekly or monthly periods and adjust them to suit your needs.

Deposit limits

Deposit limits help you cap how much you add to your account over a chosen period. You can set, reduce or remove limits from your account settings. Reductions take effect immediately; increases may be subject to a short delay for your protection.

Loss limits

Loss limits let you stop play after a set amount of net losses. This can be useful to keep spending under control. You can choose a level that suits you and change it whenever you feel a different limit is appropriate.

Time limits and account breaks

Session time reminders and voluntary account breaks give you ways to step away. Set session lengths or opt for a short cooling-off period if you need a pause. Longer breaks are available if you need more time away from gambling.

Self-exclusion

If you need a longer-term solution, self-exclusion is available. You can close or suspend your account for a defined period or choose permanent exclusion. We support customers who register with national self-exclusion schemes and will comply with requests to block access.

Signs of problematic behaviour

Look out for chasing losses, borrowing to gamble, neglecting responsibilities, hiding activity, or spending more time than intended. If you notice these signs in yourself or someone you care for, consider using limits or taking a break.

Tips for maintaining control

Set realistic limits, stick to a pre-planned budget, use session reminders, avoid gambling when stressed or tired, and never chase losses. Talk to someone you trust and use the available account tools to help keep play enjoyable and manageable.

Professional help and support organisations

If you need extra support, contact organisations such as GambleAware, GamCare or your local health services for confidential advice and treatment options. You can also speak to our customer support team at any time for guidance on using tools or arranging self-exclusion with GiantWins.