General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Giant Wins website and services. They set out the relationship between us and our users, explain your obligations when using the site, and explain the steps we may take to keep the platform secure and fair. We expect all players to read and accept these terms before registering or playing.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. You must not share your login credentials and you must notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we reasonably suspect misuse, fraud, money laundering, or breach of these terms.

Verification and security

We may require identity checks, proof of address, and additional documentation to verify your identity and protect your account. These checks are a normal part of our account opening and withdrawal processes. You must provide requested documents promptly; failure to do so may delay withdrawals or lead to account restrictions.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. By registering you confirm you meet these requirements. We reserve the right to refuse registration or close accounts from players in locations where play is restricted.

Acceptable platform use

You agree to use the site lawfully and not to exploit software, services, or promotions. Any attempt to manipulate game outcomes, use bots, collude with other players, or use stolen payment methods will be treated as a serious breach. We may cancel bets, void winnings, and retain funds where abuse is detected.

General bonus and promotion rules

Promotions, welcome offers, free spins and related bonuses are subject to specific terms that supplement these conditions. Bonus funds may carry wagering requirements, bet limits and game restrictions. Where a promotion conflicts with these terms, the promotion terms take precedence. We may withdraw or amend promotions at our discretion.

Deposits and withdrawals

Deposits and withdrawals are processed in accordance with our payment rules. We may apply minimum or maximum limits and require source-of-funds information for large or suspicious transactions. Withdrawal requests are subject to verification checks and may be paused while we complete these checks. We aim to process payments promptly but do not guarantee specific times for completion.

Dispute resolution

If you have a complaint, contact our customer support team and we will investigate. If you are not satisfied with the outcome you may refer the dispute to an independent complaints service where applicable. We will act reasonably and keep records of investigations and final decisions.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders by site notice or email. Continued use of the site after changes are posted constitutes acceptance of the revised terms. If you do not agree with changes you should stop using the services and close your account. For operational queries about GiantWins please contact our support team via the site.